If a grievance arises pertaining to refund requests, complaints about course content, speakers, facilities, non-receipt of certificates, and or miscellaneous concerns, please contact trainings@mccounselingcenter.com as soon as possible so the concern can be addressed in a timely manner. Molly Zametkin, LCSW-C, who is the social work consultant for Montgomery County Counseling Center Sponsored Events that are approved by ASWB, is involved in resolving all concerns to prevent bias and provide resolution and improve future courses.

All grievances will be reported and kept on record along with all actions taken to address the grievance, whether the complaint was made to the provider, ASWB, or another entity. These records will be provided to ASWB ACE program when requested.

1. This virtual event will be hosted via Zoom Webinar, and you may be prompted to download or upgrade your Zoom app if using a mobile device. A strong WiFi connection will be required for best quality.

2. We recommend clicking your "Join Webinar" button early and checking that your speakers are on before the event begins. Please do not worry about being seen or heard! Attendee video feeds and mics are turned off by default when entering a webinar. You will be able to ask questions via the Q&A feature.

3. Please respect that no copying, recording, or distribution of live session content is allowed. CE's are provided for the "live" sessions only. CE's will not be available for the recordings.